Delivery & Shipping
Customer experience is paramount to us, you are the most important part of our business and so we always endeavour to dispatch items as quickly and efficiently as possible.
An exciting and comprehensive world of delivery information lies below, however if you have any further queries, please do not hesitate to contact us on 01823 672071, at firstname.lastname@example.org, or by using the handy contact us tab on your computer screen
Where do we deliver to?
UK only at present, however we will be delivering to other locations shortly!
How much is delivery?
UK Mainland over £75: Free*
UK Mainland under £75: £4.95*
*Please note: Highlands and Islands are charged at a slightly higher rate, free delivery qualification and final delivery cost is calculated during the checkout process. For remote postcodes that do not qualify for free delivery when the order is over £75, the standard delivery charge of £4.95 will be deducted from the total delivery cost.
What Courier will my parcel be sent by?
DPD – We are proud to use DPD to send our parcels. Occasionally, we may also use Royal Mail.
How long does delivery take?
We aim to despatch all orders within 2 working days (however this is not guaranteed). Your parcel will then take up to 2 working days from the day of despatch to arrive with you, meaning your parcel should be with you within 4 working days. This, occasionally, at exceptionally busy times, may be slightly longer, and so it may take up to 6 working days to receive your order. You will be notified by email if it is anticipated that delivery will take longer than our stated time. If you have any questions about the delivery of your order, please telephone 01823 672071.
If your order has not been received within six working days please call the office as soon as possible so we can track the order and help resolve the problem.
Need it in a hurry? Give us a call; we may be able to get your item to you next day!
Please note: although they are one of the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption, other unanticipated events and location etc.
How do I track my order?
Via ‘My Account’: To check on the current status of your order, simply sign in to your account and click on the 'View My Orders' button. A list of your current, previous and cancelled orders will be listed on the page shown, with the current status showing in the first column.
Via DPD: Once you receive your dispatch confirmation email you will also receive an email with a tracking number in it. You can use this tracking number to track your parcels location via DPD. Click the following link and enter you tracking number to track your parcel: https://www.dpd.com/tracking
If you have any questions about the status of your orders, please contact us.
Help us deliver to you - Please be sure to fill in the 'comments about your order' box clearly stating instructions. This should be used for instructions on reaching your address or trusted neighbours to leave your parcel with. DPD will also leave your parcel in a safe place if specified. However, if you do request for them to be left in a safe place then Wychanger Barton Saddlery cannot be held responsible if the goods are lost under these circumstances. Also if goods are left with a neighbour / trusted person then Wychanger Barton Saddlery cannot be held responsible if the goods are lost under these circumstances.
VAT on postage- will also be deducted automatically from VAT rated products on all Channel Island orders & those outside the EU.
Liquids, Aerosols and Gels - For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.
Stock Availability - Stock levels are revised frequently, and we endeavour to keep stock levels as accurate as possible. However, in the unfortunate situation where your item(s) happen to be out of stock, we will contact you by phone or email to inform you of any delay, or when, in the unlikely situation that your item(s) are completely unavailable, we will contact you to offer alternative products where applicable. You are obviously welcome to a refund though, if the delay or alternate item(s) are not satisfactory to you.