Delivery & Shipping

The whole team here at Wychanger would like to ensure customers that we always endeavour to dispatch items as quickly and efficiently as possible as we want our customers to have the best experience possible when shopping with us.

Please find below our delivery information, if you have any further queries, please do not hesitate to contact us on 01823 672071, at enquiries@wychanger.com, or by using the handy contact us tab on your computer screen.

Despatch Times (Standard UK Delivery)

We aim to despatch all orders within 2 working days (however this is not guaranteed). Your pacel will then take up to 2 working days from the day of dispatch to arrive with you, meaning your parcel should be with you within 4 working days. This, Occasionally, at exceptionally busy times may be slightly longer, and so it may take up to 6 working days to receive your order. You will be notified by email if it is anticipated that delivery will take longer than our stated time. If you have any questions about the delivery of your order, please telephone 01823 672071.

UK Mainland:

  • Orders under £100  will have a carriage charge of £4.95 and will be sent with Royal Mail or Parcelforce. (please note Highlands and Islands are charged at a slightly higher rate. This will be calculated at checkout.) 
  • Orders over £100 will receive FREE carriage and will be sent with Royal Mail or Parcelforce.

Please Note: Orders are sent on a 48 service with Parcelforce or occasionally first class recorded with Royal Mail,  however please note that, although they are one of the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and other unanticipated events etc.

Despatch Times (Express UK Delivery)

Express delivery is a next day delivery service and applies to mainland UK only. Express delivery is available on certain items only, which will be indicated as appropriate to those individual items. In the unlikley event that there are any issues with your order we will contact you immediately. 

Cost: £8.95 (regardless of spend)

How it Works: Place your order before 3pm to receive your item the next working day. Orders placed on a Friday before 2pm will be delivered on a Monday. Orders placed on a Saturday and Sunday will be collected by Parceforce on Monday and so delivered Tuesday. A signature is required for this service.

Despatch is by Parcel Force or Royal Mail. Applicable to most parts of U.K. (excludes Scottish Highlands and Islands, Isles of Scilly). 

If you order some items that are available for Express Delivery and some that arent, and pay for express delivery, we will immediately despatch your Express items and despatch your other items seperately at the soonest possible time.

Stock Availablity

Stock levels are revised frequently, and we endeavour to keep stock levels as accurate as possible, however in the unfortunate situation where your item(s) happen to be out of stock, we will contact you by phone or email to inform you of any delay, or when, in the unlikely situation that your item(s) are completely unavailable, we will contact you to offer alternative products where applicable. You are obviously welcome to a refund though, if the delay or alternate item(s) are not satisfactory to you.

Important Notes

  • If your order has NOT been received within six working days please call the office as soon as possible so we can track the order and help resolve the problem.
  • Please be sure to fill in the 'comments about your order' box clearly stating instructions. This should be used for intstructions on reaching your address or trusted neighbours to leave your parcel with, however please note that Parcel Force cannot leave your parcel without a signature, as their insurance is invalidated upon doing so. Also if goods are left with a neighbour / trusted person then Wychanger Barton Saddlery cannot be held responsible if the goods are lost under these circumstances.
  • VAT will also be deducted automatically from VAT rated products on all Channel Island orders & those outside the EU.

Other Shipping Cost Estimates

PLEASE NOTE: We are temporarily not shipping outside of the UK, we apologise for the inconvenience caused.

European Orders: 
The website has a 'Shipping Estimator' prior to Checkout that will generate an accurate carriage/shipping cost according to the weight of the order.

Worldwide Orders: 
Orders placed in the USA, Canada, Australia & New Zealand can also use the 'Shipping Estimator' prior to Checkout that will generate an accurate carriage/shipping cost according to the weight of the order.

For orders outside the EU, other than the above, please email enquiries@wychanger.com or call +44 1823 672071 for a shipping quote.

Please use the table below as a guide for shipping cost estimates. This table is designed for delivery addresses outside Mainland UK. Accurate shipping costs can be obtained by using the 'Shipping Estimator' prior to final Checkout.

Please Note: Delivery times stated are from the day of despatch, and for addresses outside mainland UK  an additional 4 working days should be allowed for despatch on top of this delivery time.

FREE Standard UK Delivery on online orders over £100

All online orders over £100 will receive free standard UK delivery worth £4.95. This offer applies to mainland UK delivery addresses only.
For orders made for and delivery to non-Mainland UK destinations (including remote postcodes), £4.95 will be deducted from the delivery total cost.

Track an order

To check on the current status of your order, simply sign in to your account and click on the 'View My Orders' button. A list of your current, previous and cancelled orders will be listed on the page shown, with the current status showing in the first column.

Once you receive your dispatch confirmation email you will also receive an email with a tracking number in it. You can use this tracking number to track your parcels location via Parcel Force.

If you have any questions about the status of your orders, please contact us.

Useful Information

Liquids, Aerosols and Gels
For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.