Order and Returns Information
Return for Refund
You may return your item for refund within 14 days of purchase. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to Wychanger Barton. Any refunds made will be done using the original payment method.
Personalised and Special order items cannot be cancelled once the order has been processed.
If you have any questions on exchanging your item please call us on (01823) 672071.
Exchange an item
If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to Wychanger Barton.
On receipt of your item for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.
Please note that personalised and ‘Special Order' items cannot be cancelled once the order has been processed.
If you have any questions on exchanging your item please call us on Tel (01823) 672071.
In the unlikely event that you receive a faulty item please return this item to Wychanger Barton as soon as possible with a completed returns form. If the item becomes defective due to a fault you can also contact us to obtain appropriate return information.
We hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and return it to us within 14 days. The item should be in perfect condition and complete with the original packaging. We will be happy to exchange the item if you wish or refund you the original price paid. This does not affect your statutory rights.
- Package up the item with its original packaging.
- Print and complete the returns form, which can be found here ensuring you state whether you would like a refund or an exchange.
- Ensure you enclose the returns note in your packaged item for return.
- Send the item back to Wychanger Barton by a method arranged by you. We recommend that you obtain proof of posting.
Hygiene Regulations (Important)
Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).
Certain products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact us. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Wychanger Barton reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact Wychanger Barton.