Mainland UK Delivery Rates
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| Standard Delivery | 24 - 48 hours | Yes | Yes | £6.95 |
| Standard Delivery (Orders over £75) | 24 - 48 hours | Yes | Yes | FREE |
Non-Mainland UK & Islands Delivery Rates
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| Isle of Wight | 24 - 48 hours | Yes | Yes | £15.00 |
| Highlands & Islands of Scotland | 24 - 48 hours | Yes | Yes | £15.00 |
| Channel Islands | 48 hours | Yes | Yes | £15.00 |
| Republic of Ireland | 48 hours | Yes | Yes | £17.95 |
| Northern Ireland & Isle of Man | 48 hours | Yes | Yes | £21.00 |
Non-Mainland UK & International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Note, these are subject to delivery surcharges.
Due to rising shipping costs, we are not currently offering postage outside of the UK.
How quickly will my order arrive?
Our aim is to dispatch orders within 48 hours and will send you an email notification when your order has been dispatched. Please allow up to 48 hours from dispatch for your order to be delivered.
Dispatch timeframes can vary during busy periods, should there be a reason we cannot fulfil your order within this time, we will notify you via email or phone.
If your order is urgent, please do contact us via phone on 01823 673007 or email enquiries@wychanger.com and we will endeavour to have your order dispatched as soon as possible.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Parcelforce or Royal Mail website. You will only receive a tracking number once your order has been dispatched.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
Our chosen courier partner Parcelforce require a signature for all deliveries, unless clear delivery instructions are provided with your order.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
If you do request for them to be left in a safe place, we cannot be held responsible if the goods are lost under these circumstances.
I have a query regarding my delivery?
If you have any queries regarding your delivery, please ring us on 01823 673007 or email us at enquiries@wychanger.com.
If we cannot deliver your order within the specified timeframe, we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
You are able to collect your order from either of our two premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Wychanger Country Store
Churchward Drive
Langford Mead Industrial Estate
Norton Fitzwarren
Taunton
TA2 6BT
Or
Wychanger
The Haywain
Burlescombe
Tiverton
EX16 7JY
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible by phone 01823 673007 or by email at enquiries@wychanger.com. We will then advise you on the best course of action.
