All orders are thoroughly checked before leaving our premises. On receipt of your order, we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01823 673007 or enquiries@wychanger.com. Please have your order number when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, you are welcome to return it to us within 30 days of delivery for refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
If you would like us to send you a returns label via email, please do contact us via phone or email. Please note, returns labels will be charged at £9.95 and will be deducted from your refund total.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our website order return address is:
Wychanger Ltd
The Haywain
Burlescombe
Tiverton
EX16 7JY
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
Refunds will be made to the original payment method, once the item has been received back to us, inspected fully and the refund approved by a managerial member of staff. We aim to complete all refunds very promptly however, please allow 30 working days for your refund to be completed from the date of return. If you have any queries please don’t hesitate to get in touch, we are here and happy to help.
Hygiene Regulations - (1) Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974). (2) We also cannot accept returns of underwear or jewellery due to health and hygiene laws.
Faulty/Damaged Goods
Please be assured that we fully appreciate the inconvenience and dissatisfaction that you may be experiencing when dealing with a potentially faulty item. It is our utmost priority to deal with your problem as helpfully and efficiently as possible.
What to do
Please contact us via email at enquiries@wychanger.com with a detailed description of the fault, clear images of the product/s and either your order number or a picture of your proof of purchase. Upon inspection of this information, we will advise you on how we will proceed with your warranty query.
In some instances when opening a warranty claim, suppliers may want photographic evidence of the fault first, in other cases we might need the item to be returned for further inspection. In such instances, we can email you a free post returns label at no cost to yourself. If you do not contact us before returning a faulty item, then unfortunately we will only be able to reimburse you for your own cost of postage to the maximum value of £5.95.
Most products are guaranteed for 12 months with a manufacturer’s guarantee (Consumer rights Act, 2015) valid from the date of receipt and providing they are used in accordance with the manufacturer’s recommendations (fair wear and tear, nor does it apply to product that has been damaged through misuse, accident, modification, unauthorised repair or failure to follow care instructions).
If you have any questions regarding the guarantee, please contact us.
We hold the right, if necessary, to return products to the manufacturer or contact them for their assessments/comments. Please allow 30 days for their assessment and report so that we can then move forward and resolve the issue.
Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact us.
This policy does not affect your statutory rights.
